Privacy Policy
Updated at: 2023-09-10
This Privacy Policy ("Policy") outlines how Family Doctor, a unit of Healthsmith Private Limited ("we," "us," or "our"), collects, uses, discloses, and protects the information provided by users ("you", "your", or "User") of the Family Doctor mobile application ("App"). Protecting your privacy is a fundamental concern for us, and we are committed to safeguarding the personal and health-related data you share. By accessing or using the Family Doctor App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
- 1.1 Personal Information: Name, date of birth, contact details, payment info, medical history, prescriptions, consultation notes.
- 1.2 Device Information: Device type, OS, and unique identifiers.
- 1.3 Location Information: Collected (with consent) to help locate nearby doctors and services.
- 1.4 Usage Information: Includes services accessed and interactions within the App.
2. Use of Information
- 2.1 Providing Services: Booking consultations, lab tests, medicine delivery, and in-home care.
- 2.2 Communication: For reminders, confirmations, and health updates.
- 2.3 Service Improvement: Analyze performance and user behavior.
- 2.4 Legal Compliance: Meet legal and regulatory obligations.
- 2.5 Research & Development: Enhance and innovate healthcare services.
3. Disclosure of Information
- 3.1 With Medical Providers: For enabling consultations and treatment plans.
- 3.2 Third-party Services: For secure payments, analytics, and tech support.
- 3.3 Legal Requirements: For responding to official or lawful requests.
- 3.4 Business Transfers: During mergers, acquisitions, or similar events.
- 3.5 User Consent: Shared explicitly if you permit us to.
4. Data Security
We implement industry-standard security practices to safeguard your information. However, no online service can guarantee absolute security. In the absence of our negligence, we are not liable for unauthorized access by third parties.
5. Data Retention
Your data is retained as long as needed to provide services or meet legal obligations.
6. Your Data Privacy
- 6.1 Access & Edit: Update personal details anytime via your account settings.
- 6.2 Delete Data: You can request account and data deletion by contacting our support team.
7. Children’s Privacy
Family Doctor does not knowingly collect data from users under 18. Our services are intended for adult use.
8. Contact Us
For any privacy-related concerns, please contact:
support@familydoctorapp.com
9. Changes to this Privacy Policy
We may update this policy periodically. Continued use of the app after changes constitutes acceptance. The updated effective date will always be noted here.
10. Governing Law
This Privacy Policy is governed by the laws of India.
By using the Family Doctor App, you acknowledge that you have read, understood, and agree to this Privacy Policy.