Frequently Asked Questions

Simply call us at 9000 93 3433 or book online at https://patient.familydoctorapp.com/ to request a home visit. Choose your preferred service (doctor consultation, nursing care, diagnostics, etc.), pick a convenient time slot, and our care coordinator will confirm your appointment. A verified healthcare professional arrives at your doorstep at the scheduled time.

We offer a comprehensive range of home healthcare services including:

• Doctor consultations at home (general physicians)
• Nursing care (injections, IV support, wound dressings)
• Diagnostic sample collection (blood tests, lipid profile, etc.)
• Post-surgery recovery care and monitoring
• Chronic disease management (Diabetes, Hypertension, etc.)
• Elderly care and routine health checkups

You can reach us through multiple channels:

• Phone / WhatsApp: +91 9000 93 3433
• Email: support@familydoctorapp.com
• Website contact form

Our support team is available to assist you with bookings, queries, and feedback.

Absolutely! Many of our users are NRIs who book home healthcare for their elderly parents in Hyderabad. You can schedule appointments online from anywhere in the world, pay digitally, and receive updates — including reports and consultation summaries — directly on your phone.

Family Doctor is a healthcare platform owned and operated by HEALTHSMITH PRIVATE LIMITED. It was founded by Dr. Gadala Srinivasa Rao, MD — former Director of Health, Telangana. Our team comprises experienced medical professionals, trained nurses, and dedicated care coordinators.

We cover all major localities across Hyderabad and Secunderabad including Jubilee Hills, Banjara Hills, Gachibowli, HITECH City, Kondapur, Madhapur, Kukatpally, Begumpet, and surrounding areas. Contact us to confirm coverage for your specific location.

Yes, all Family Doctor clinical practitioners are fully qualified MD/MBBS registered physicians with years of clinical experience. Every doctor undergoes strict background checks and clinical vetting before joining our network.

You can schedule visits for a specific time or request same-day home visits depending on doctor slot availability. For urgent queries, call our helpline directly at 9000 93 3433.

Your lab test results are uploaded directly to your Family Doctor mobile app as a downloadable PDF and shared via WhatsApp and email as soon as processed by NABL accredited labs — typically within 24 hours.

Costs vary depending on the service selected (doctor consultation, nursing care, diagnostics, etc.). Contact our team at 9000 93 3433 for detailed pricing based on your specific requirements. We strive to keep our services affordable and transparent with no hidden charges.