1
Open My Care
Sign in to the Family Doctor app, then open My Care from the bottom navigation.
Privacy & Account
Delete your Family Doctor account
Request deletion of your Family Doctor account and eligible associated data in the app or by emailing our care team.
How to request deletion
In-app guide
Request deletion in the app
Follow these steps in the Family Doctor app. Your request is reviewed by our care team before eligible data is deleted or anonymized.
1
Open My Care
Sign in to the Family Doctor app, then open My Care from the bottom navigation.
2
Open Settings
In My Care, scroll to Account and select Settings.
3
Request account deletion
Under Account, select Request account deletion.
4
Submit and confirm
Optionally enter a reason, then tap Submit deletion request and confirm.
- Sign in to the Family Doctor app.
- Open My Care.
- Select Settings.
- Select Request account deletion.
- Optionally enter a reason.
- Tap Submit deletion request and confirm.
Email request
Request deletion without the app
Email support@familydoctorapp.com with the subject Account Deletion Request.
Include:
- Your registered mobile number or email address
- Your full name
- A statement requesting deletion of your Family Doctor account
Our care team may contact you to verify your identity.
Email Account Deletion RequestData handling
What happens to your data
After verification
Your account and eligible profile and application data will be deleted or anonymized.
Records we may retain
Clinical, billing, payment, fraud-prevention, audit, tax, regulatory, or legal records may be retained where required by applicable law.
Third-party records
Data independently held by doctors, laboratories, pharmacies, payment providers, or other healthcare providers is not automatically deleted by deleting your Family Doctor account.
We will email you when the account deletion process is complete. See also our Privacy Policy.
Need help with this request?
Contact the Family Doctor care team for account and privacy questions.